Shipping & Returns

Orders move through source confirmation, purchase, QC, repacking, and export handoff. Most approved orders dispatch in 3-5 business days after source confirmation. Faster DDP routes commonly arrive in 3-7 business days after shipment, depending on destination and carrier.

Contact support within 14 days of delivery for damaged, incorrect, or materially not-as-described items. If QC fails before export, we contact you for replacement, exchange, or refund options before shipment. See the full Refund Policy.

Bags can be consolidated, protected, and repacked before export. Packing choices may change final parcel size and route selection, so support may confirm unusual package or destination constraints before shipment.

DDP-ready routes are available for many North America, Europe, and Asia-Pacific destinations. Final route availability depends on product type, destination, carrier rules, and customs requirements. See the full Shipping Policy.